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Customer FAQ

 

How do I send a gift message with the items I'm purchasing for someone?

You can add your gift message in the "Order Notes" box in the shopping cart. However, we are unable to add gift notes to any of our items that are shipped directly from manufacturers, so we cannot guarantee gift notes will make it to the intended recipient.

Can I get an express order?

Yes. Please contact us at info@outcasty.com to confirm we can get you what you need in time. 

What is your return policy?

Click here.

How do your sizes run?

For the most part everything runs true to size. See individual product descriptions for exceptions or feel free to contact us with any questions.

What fabric do you print on?

See individual product descriptions for more details. We strive to always use top quality materials. Whenever possible, we also try to utilize items constructed here in the USA. 

Why do I see items on your shop that are not available?

If a sold out item is still in our shop, it is because we intend to restock it.

What is a pre-order?

Sometimes we will make certain products available while they are still in production. As soon as those products are completed, we immediately ship them out to the customers that "pre-ordered" those items. Pre-orders help us to keep new product always in production and to ensure we order enough inventory to meet demand. 

 

Where do i enter my promo/discount code?

There is a "Discount" box on the checkout page to enter those codes. They do not compute if you put them in the "order notes" section.

Can I use two promo codes on one order?

No, only one promo code can be used per order. But feel free to come back another time and use your other discount for more goodies!

I forgot to enter my promo code and I have already checked out. Can I get that discount refunded?

This situation is dealt with on a case-by-case basis. If there was a problem at checkout that can be recreated/an error on our part, we will absolutely refund that to you. If you simply "forgot" to use it, weeellllll, email us and we will let you know. 

How can I get promo codes, discounts, etc?

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